If you recently tried to fly with PIA, you probably ended up with delays or trouble booking your tickets and availing other services from the National Carrier of Pakistan.
This delay and other inconveniences were caused due to PIA upgrading to a newer and better Passenger Service System (PSS). Upgrading this system will ensure that better and faster services are provided to the customers no matter which service they wish to avail from the airline.
PIA has partnered with Turkish IT solutions provider Hitit to upgrade its PSS to Hitit Computer services. The new system is designed to grow PIA’s passenger volume in the Asia Pacific region where it is regarded as one of the largest airlines in operation.
From the 12th of September, all PIA reservations, inventory control, ticketing and check-in procedures, flight operations, scheduling, revenue management has been shifted to Hitit’s Crane Solution Suite.
For passengers of the airline, this is great news since it will enable PIA to provide faster services when it comes to checking-in, booking flights and reservations.
More about Hitit Computer Services
Hitit Computer Services, one of the Top 5 PSS providers in the field of aviation and travel IT systems, has enhanced its partner ecosystem to the Asia-Pacific region. In the future, Hitit with its experience and know-how achieved by operating significant airline companies for many years will play a vital role during the digital transformation of Pakistan International Airlines.