PTCL is one of Pakistan’s largest internet and phone service provider. But being a company so large doesn’t come with hardships.
PTCL has often come under criticism by its users for providing average services, especially when it comes to their Internet. Users are often seen calling ‘customer services’ of PTCL below average.
To improve their overall services, PTCL has just launched a specially designed staff program aimed at improving the services of the company.
The program effectively titled ‘Building Culture of Service Excellence’ will not only aim to improve the services of the company, but it will be particularly focusing on providing excellent customer services.
The training program will launch simultaneously in all of its 12 training centers located at Karachi, Lahore, Islamabad, Peshawar, Quetta, Hyderabad, Sukkur, Haripur, Multan, Faisalabad, Swat, and D.I Khan.
Through the training program, PTCL will effectively train its 16,000 employees including staff from departments such as customer service representatives, triple play installers, supervisors, technicians, customer’s premises equipment installer, contact center representatives, linemen, and more.
After this staff training program has concluded, PTCL promises to deliver better customer services.